Return & Refund Policy
At zarpouch, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Returns Policy
- We take pride in the quality and craftsmanship of our products. If you encounter any issues due to a manufacturing defect or shipping error, please contact our customer support team within 30 days of delivery. To help us assist you promptly, kindly provide your order number and photos of the issue.
2. Non-Returnable Items
3. Order Cancellation Process
To initiate a order cancellation:
- Contact Us: Email our support team at Contact@zarpouch.shop with your order number and reason for the return.
- Approval: Once approved, you will receive order cancellation confirmation.
4. Refunds
In the event that a product is unavailable due to special circumstances (e.g., out of stock), we will contact you to either replace the unavailable item in your order or issue a refund (only for the out-of-stock product).
- Refunds will be issued to your original payment method after the returned product is received and inspected.
- Please allow 5-10 business days for the refund to process.
- Shipping fees are non-refundable.
5. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery.
- Provide photos of the damage for verification.
- A replacement or full refund will be issued at no additional cost to you.