FAQs

About zar™

What is zar AirPouch?

World’s 1st less-than-1mm-thin nicotine pouch, powered by DuraPress™ tech

  • What is DuraPress™? A patented, medical-grade technology from drug delivery science — now repurposed for oral nicotine. Delivers a faster, cleaner, more satisfying nicotine hit than ever before.
What are the differences between traditional nicotine AirPouches & zar airpouch?

zar AirPouch is better in every way!

  • Thinnest pouch ever! Discreet on the lip, no bulk
  • 2X Instant nicotine release
  • Clean taste. No weird salty/sweet flavors
  • pH-balanced. Less pain, friendly to gums
Can I swallow my saliva when using zar?

YES. With zar AirPouch, very little nicotine goes into your saliva as it's mostly absorbed by your gums directly. Swallowing a little saliva with nicotine is fine.


However, traditional AirPouches require more saliva to dissolve powdered nicotine, making it easy to swallow a lot of nicotine-filled spit, which can irritate your gums and throat hard

Shipping, Orders, and Returns

What is your return policy?

Due to the nature of our products, all sales are final, and we do not offer refunds or accept returns. Once an order is placed, it cannot be modified, so we encourage customers to double-check their selections before completing checkout.


We take pride in the quality and craftsmanship of our products. If you encounter any issues due to a manufacturing defect or shipping error, please contact our customer support team within 30 days of delivery. To help us assist you promptly, kindly provide your order number and photos of the issue.

Can I cancel or modify an order after it has been placed?

We cannot modify orders after they are submitted, nor can we cancel orders once shipment has begun. We aim to prepare online orders for shipping in 1-2 business days. Therefor, we encourage customers to double-check their selections before completing checkout. If you wish to cancel, please contact us as soon as possible—we’ll gladly assist if your order hasn’t yet been shipped.

How long does shipping take?

Shipping in the United States & Canada usually takes between 1-5 business days depending on your location and method of shipping. We aim to get orders out the door in 1-3 business days.

My order says it's shipped, but tracking information isn't available.

In this situation, your order has already departed our warehouse but hasn’t yet been scanned by the shipping carrier. This is common during peak seasons when carriers experience delays in updating tracking details.

Are there any areas where package cannot be delivered?

We currently don't deliver to Alaska, New York, Guam, Hawaii, and some other locations. Service to certain areas may be temporarily unavailable. Simply enter your shipping address during checkout to confirm delivery options.

Usage

How do I use zar nicotine AirPouches?
  1. Place between upper lip & gum. ⚠️ Don't put it on the tongue.
  2. Enjoy for 30 mins; pause anytime if you feel it's too strong (using the back container).
  3. Discard after use; do not swallow.
How long should I keep a zar AirPouch in my mouth?

Recommended usage period is 30 minutes. The nicotine and flavor are gradually released during this time. Once the pouch has lost its flavor or effect, it’s time to dispose of it.

How long do zar nicotine AirPouch last before they expire?

Your zar AirPouches stay fresh for about a year! Nicotine itself doesn't go bad, but we suggest enjoying them within 12 months for the best taste experience. That's when they're at their peak freshness. *The manufacturing date is printed on the pack of the product.

How should I store zar nicotine AirPouches?

Keep your zar AirPouches fresh and flavorful by storing them in a cool, dry spot away from sunlight. Remember to close the lid tightly after each use - this helps lock in moisture and maintain quality.

Can I travel with zar nicotine AirPouch?

ZAR AirPouches are the perfect travel companion – ultra-thin (less than 1mm, the world's thinnest nicotine pouch) and completely smokeless. Thanks to our patented DuraPress™ technology (originally developed for medical drug delivery), you get a faster, cleaner nicotine experience than traditional pouches.

Product & Ingredients

What's in zar Airpouches?

The product contains the following key ingredients:

  • Nicotine: A pharmaceutical-grade active ingredient designed to satisfy cravings for adult users.
  • Sweeteners: Stevia and other sugar substitutes used to enhance flavor; free from sucrose and xylitol.
  • Cooling agent: Provides a refreshing, cooling sensation during use; not included in all flavors.
  • Flavour: Food-grade additives that provide distinct taste profiles, such as natural mint oil.


*zar leaf-shaped Nicotine AirPouches are designed to maintain structural integrity in the oral cavity during use. The pouch substrate is non-dissolving. The entire nicotine content is released prior to the recommended disposal of the used pouch.

How many AirPouches are in a zar can?

Each zar can contains 20 nicotine AirPouches.

Do zar nicotine AirPouches contain tobacco?

zar AirPouches are 100% tobacco-free, distinct from traditional smokeless tobacco. They contain food-grade flavorings and plant-based fibers.

Are there different strengths of nicotine in zar AirPouches?

Find your perfect strength! ZAR pouches come in 4 options:

  • Light (3mg)
  • Medium (6mg)
  • Strong (9mg)
  • Extra Strong (16mg)
  • Ultra Strong (35mg)


Choose what matches your usual nicotine intake.

Why do I experience gum bleeding or discomfort when using 35mg nicotine pouches?

This is mainly due to the high nicotine strength (35mg), which can be quite strong for the gums. Possible reasons include: 

  • Frequent or high-dose use may irritate and damage gum tissue 
  • Nicotine reduces blood flow, which slows down healing 
  • Pouch friction on the same spot can stress the gums 

Tips to reduce discomfort: 

  • Allow your gums some recovery time before reusing 
  • Try lower strengths (9mg or 16mg) for a gentler experience 
  • Rotate placement to different areas to avoid over-stressing one spot

Wholesale

How can I carry zar in my retail location?

Ready to stock zar? It's easy!

1. Reach out to our wholesale team by submit a wholesale form

2. Choose from our innovative AirPouches (3mg-16mg strengths)

3. Get display materials and sales support

We'll help you every step of the way!

Age Verification

What is the age requirement for purchasing zar?

To purchase zar nicotine AirPouches, you must be at least 21 years old. We are committed to promoting responsible use. Remember, zar products are intended for adult use only.

Payment

What should I do if my payment fails twice in a row?

If you encounter 2 or more times consecutive payment failures, please do not attempt again immediately. You could wait for 24 hours before trying to make the payment again.

Why is it necessary to wait 24 hours after several failed payment attempts?

This waiting Period is a security measure. Multiple failed transactions in a short time may be flagged by your bank or the payment system as suspicious activity, which could trigger a security lock on your account or card.

What happens if I repeatedly try to pay multiple times in a short period?

Repeated payment attempts in a short timeframe may result in your bank card transaction being temporarily locked by your bank as a fraud prevention measure. If this happens, you will likely need to contact your bank directly to unlock it.

What if I need further assistance?

If you continue to experience issue or have any other questions, please do not hesitate to contact our Customer Service Team. We are here to help!